Welfare Rights Adviser

Cancer Support Yorkshire is looking for a compassionate, organised and knowledgeable Welfare Rights Adviser to join our team. This is an important role supporting people affected by cancer to access welfare benefits, grants and other sources of financial help at a time when money worries can add significant pressure to an already difficult situation.

Working as part of our established support services, you will provide high quality welfare rights advice and casework for cancer patients, carers and families. You will help clients understand their entitlements, complete claims, challenge decisions where appropriate and access practical support that can improve financial wellbeing, independence and peace of mind.

We are seeking someone with recent welfare rights advice experience, excellent communication skills and a person-centred approach. You will be confident managing a caseload, working sensitively with people who may be distressed or vulnerable, and building effective relationships with health, social care, advice and voluntary sector partners.

Location: Bradford

Salary: £12,760 (equivalent to £31,476 FTE) plus CSY pension

Hours: 15 hours per week

Contract: 2 years 9 months

Reports to: Senior Welfare Rights Adviser

About Cancer Support Yorkshire

Cancer Support Yorkshire is a small, independent charity providing practical and emotional support to people affected by cancer. Since 1988, the charity has supported patients and families to live well with, and beyond, a cancer diagnosis. Our services include counselling, wellbeing support and welfare rights advice, and we work from centres in Bradford and Skipton.

We depend on the continued support of our communities, donors, fundraisers and business partners to sustain and grow our services. This role is an important part of helping us provide free, practical support that reduces financial pressure and helps local people affected by cancer focus on their wellbeing, treatment and recovery.

About the Role

The Welfare Rights Adviser will provide specialist advice and casework to people affected by cancer, supporting clients to maximise income, access benefits and grants, resolve benefit issues and understand their options. The postholder will manage referrals, assess need, provide appointments by telephone, online and face-to-face, and work with clients from initial enquiry through to outcome.

The role requires empathy, accuracy and sound judgement. You will work with people who may be newly diagnosed, seriously ill, caring for someone, bereaved or experiencing financial hardship. You will maintain clear case records, follow safeguarding, confidentiality and data protection requirements, and contribute to monitoring and reporting so that Cancer Support Yorkshire can demonstrate the impact of its welfare rights service.

How to Apply

Please submit a completed application form and EDI form by 23.59 on Monday 17th August to recruitment@csyorkshire.org.uk. The application form includes a supporting statement explaining how your experience, skills and approach meet the requirements of the role. The job description, EDI form, and application form are linked below.

Your supporting statement should outline:

• Your recent experience of delivering welfare rights advice, benefits casework and income maximisation support.
• Your approach to supporting people who may be vulnerable, distressed, seriously ill, bereaved or experiencing financial hardship.
• Examples of how you have managed casework, completed benefit claims, challenged decisions or worked with statutory and voluntary sector partners.
• Why you would like to join Cancer Support Yorkshire.

Recruitment Process

Shortlisted candidates will be invited to interview on Tuesday 25 August 2026. The selection process may include a practical task or written exercise relevant to welfare rights advice and client casework.

Important Information

Cancer Support Yorkshire is committed to equality, diversity and inclusion and welcomes applications from candidates from all backgrounds. Appointment will be subject to satisfactory references, evidence of eligibility to work in the UK and an enhanced Disclosure and Barring Service check that Cancer Support Yorkshire considers acceptable.

Job Description & Person Specification

Application Form

Equality, Diversity and Inclusion Monitoring Form

Closing date for applications: Monday 17th of August 2026.