Wellbeing Support Officer

Purpose of the Role

The Wellbeing Support Officer will provide a welcoming, responsive and well-coordinated first point of contact for people affected by cancer, including patients, carers and families. The postholder will support access to wellbeing services, information and guidance, complementary therapies, counselling, groups, practical support and community-based activities across locations and outreach settings.

Position: Wellbeing Support Advisor
Salary: £26.358 FTE (Actual salary £21,372)
Location: Bradford with occasional travel to Skipton
Hours: 30 hours per week
Contract: Permanent
Closing Date: 18th October 2026, 11:59pm

Interview: W/C 26th October 2026

About the Role

This is a rewarding opportunity to join a values-driven charity supporting people affected by cancer. As a Wellbeing Support Advisor, you will provide a welcoming and responsive first point of contact for patients, carers and families, helping people access the support and services available to them.

You will help coordinate wellbeing services across different locations and community settings, including complementary therapies, counselling, groups, practical support and community-based activities. The role combines day-to-day service coordination, direct support for service users, administration and working closely with colleagues, volunteers and community partners.

Key responsibilities include:

• Providing a warm and supportive first response to enquiries by phone, email and in person
• Managing referrals, appointments and follow-up actions across our services
• Providing information, guidance and signposting to help people access appropriate support
• Supporting and promoting wellbeing groups, workshops and activities
• Supporting community-based activities including wellbeing hubs, peer support, craft and chat sessions and light exercise
• Helping to coordinate volunteers, facilitators and student counsellors
• Maintaining accurate records of referrals, appointments, attendance and service activity
• Supporting feedback, wellbeing questionnaires and outcome monitoring
• Supporting safeguarding, confidentiality and appropriate referral processes
• Helping ensure service locations and resources are safe, welcoming and well prepared
• Working with colleagues and community partners to support joined-up service delivery
• Supporting the development of services that improve wellbeing, reduce isolation and increase access to cancer support

The role is based in Bradford, with occasional visits to Skipton and other community locations as required. The role is 30 hours per week and may include occasional events, groups or promotional activities outside of routine office hours.

About You

You will be a warm, organised and approachable person who enjoys supporting others and working as part of a team. You will have experience in an administrative, customer service, advice, support, health, social care, charity or community setting.

To succeed in this role, you will ideally have:

• Experience handling telephone enquiries and maintaining accurate records
• Experience dealing with enquiries, referrals, appointments and confidential information
• Excellent communication and interpersonal skills, with a calm and compassionate approach
• Strong organisational skills and the ability to manage competing priorities
• An understanding of confidentiality, safeguarding, professional boundaries, equality, diversity and inclusion
• Confidence using email, telephone systems, appointment records and basic office software
• Good attention to detail and the ability to maintain accurate information for monitoring and reporting
• A reliable, proactive approach and the ability to work independently as well as part of a team
• A commitment to person-centred and inclusive support

Experience of supporting people affected by cancer, long-term health conditions, bereavement, emotional distress or social isolation would be an advantage. Experience coordinating volunteers, groups or community activities, or knowledge of local NHS, voluntary sector and community services, would also be desirable.

About the Organisation

This organisation provides practical and emotional support to people affected by cancer across Yorkshire. Their services help individuals improve wellbeing, access advice and feel supported through challenging times. The charity is committed to delivering compassionate, inclusive and accessible services while maintaining a supportive workplace culture for staff.

Other roles you may have experience of could include: Wellbeing Support Officer, Wellbeing Advisor, Wellbeing Coordinator, Support Worker, Community Support Worker, Cancer Support Worker, Patient Support Officer, Community Engagement Officer, Client Services Advisor, Advice and Support Officer, Health and Wellbeing Advisor.

To Apply

Please view the job description and send a CV & Covering Letter to recruitment@csyorkshire.org.uk.

Closing date for applications: Sunday 18th of October 2026.